Livechat provides the clients a platform to chat with their customers. Now you can communicate with the people and provide them with the right help required. Most the issue of the people will be resolved in hand and you do not require to follow up. You can also get grades at the end of the chat and assess your performance. Now you don’t require a heavy lifting phone and email. You can instantly chat with the customers and address their problems. You can explore new opportunities as the customers are directly contacting the web site. You can check out the customers without the fear of losing their loyalty. There are many features of livechat that makes it different from the normal chat session. You can look through the messages before they are delivered.